White Cross Vets Walkden – Vets in Salford
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
White Cross Vets Walkden, located in Salford, Greater Manchester, is a veterinary practice that offers a range of services including emergency veterinary care with extended hours and a veterinary nurse training facility. The clinic has received a solid 4.5-star rating based on 197 reviews, indicating a generally high level of customer satisfaction.
Many reviews highlight the professionalism and friendliness of the staff. Notably, Imogen and Fraser, two members of the veterinary team, have been praised for their compassionate care and effective communication. Several clients mention their long-term trust in the clinic, with one reviewer expressing loyalty for over a decade. The reception staff, particularly Jackie, are also commended for their helpfulness in addressing client concerns and ensuring a smooth experience.
However, the clinic's reviews are not uniformly positive. One particularly critical review raises concerns about the clinic's management and approach to urgent care, citing a distressing experience with a young pet. This review suggests issues with reception staff and questions the clinic's prioritization of profit over patient care, which contrasts sharply with the positive experiences described by other clients.
Although no specific pricing information is available, one review indicates that costs can be significant, especially in emergency cases requiring intensive interventions.
Overall, White Cross Vets Walkden appears to be a reputable clinic with a majority of positive feedback, but potential clients may want to consider the mixed reviews when making their decision.
Special Services
24/7 emergency care available
Veterinary nurse training provided
Location
Mayfield Avenue
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Animals Treated at White Cross Vets Walkden
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – White Cross Vets Walkden
Opening Hours
Reviews for White Cross Vets Walkden
Note: Showing the 5 most recent Google reviews. Recent reviews may not be representative of overall sentiment.
graham marsh
2 months ago
Our Truffle had his castration procedure done by Imogen today. She was professional and friendly and with the help of reception staff our pick up was done with ease. Truffle is now sleepy and resting 😴 many thanks to you all,Graham and Julie Marsh xxxx
susan rowland
3 months ago
Called just before 2pm on tue to book Skye in to look at wound that was not healing with treatment we were doing at home. Got me in foe 2.30. One happy puppy who got to see all the wonderful staff, was treated like Princess and was so at ease she let them check her over treatments given, not so happy withe the cone of shame but that's a small price to pay for the care and love they gave her.
JULIE BIGGS
4 months ago
Lovely warm friendly staff, take time to listen to your concerns, Been going here now for over 10 plus, would not go anywhere eles From little lord scooby
Simon Dawson
10 months ago
Always assured of a friendly welcome and professional care for your pet. The staff treat your animal as if it was one of their own with compassion and loving care. Jackie on reception makes you feel at ease and answers any questions you may have or finds out off the vets if she doesn’t know herself. Our cavapoo, Bella, is being treated for diabetes and her eye sight is failing. She is being treated by Fraser and sometimes Imogen, who both are professional but are friendly and reassuring, keeping you informed of treatment and progress of Bella’s condition. All the staff seem to be the same, really caring for your pet and ensuring they get the best treatment possible.
Matt Howell
a year ago
Rude, blunt receptionist with no compassion or empathy at all who was on the phone chasing me to settle our bill for our 11 month old dog who was put to sleep only a few hours previously. Pressured me to make payment even though she knew I was abroad at the time and trying to wrap my head around the fact we had just lost our loved family pet at such a young age. Most probably the same receptionist who when my father rang to get him in earlier as he was deteriorating left him thill 17:15pm. Then even after examination, knowing the symptoms were potentially life threatening they sent him home with a pain killer and an anti sickness to suffer even more. When they did finally operate the following day, after he had an x ray er received a phone call to say they had found the blockages and to see if we wanted them to carry on because the cost of sending him to intensive care would run into the multiple thousands, the bill was already £2.5k. Within a few minutes of that phone call the vet rang again to say they couldn’t fix the problem and the only option was to let him go. This place is owned by a private equity firm that own over 2500 practises in Europe and America. The service is terrible and they will always put profit over care. I would avoid the place like the plague. The turnover of vets alone is troubling. We lost our young family dog and I don’t know if the outcome would’ve been any different if they had acted faster but I would’ve liked to have been given the opportunity to find out. Sleep tight Pablo!
