White Cross Vets Walkden – Vets in Salford
Clinic Overview
White Cross Vets Walkden is part of the White Cross Vets group (the website states the group has 21 practices). Based on the clinic data and recent reviews, it appears set up for routine procedures and ongoing medical management, with emergency veterinary services listed in the clinic data and a Veterinary Nurse Training facility.
Decision-relevant specifics owners mention include
- •Same-day appointment for a non-healing wound after calling shortly before 2pm and being seen at 2:30.
- •Castration surgery discussed in detail by one owner, including a smooth pick-up process with reception support.
- •Longer-term case management for canine diabetes and declining eyesight, with owners describing regular updates on treatment/progress.
- •A sharp split in experiences around billing/urgency: one review describes feeling pressured to settle a bill soon after euthanasia and concerns about delayed escalation to surgery; many others describe clear explanations and a calm experience for their pets.
Services
Services and treatments explicitly referenced in the available sources include
- •Emergency veterinary services (listed in the clinic data; no further detail provided).
- •Veterinary Nurse Training facility (listed in the clinic data).
- •Castration (neutering) procedure (owner report).
- •Wound assessment and treatment, including use of an Elizabethan collar (“cone of shame”) (owner report).
- •Diabetes management for a dog, with ongoing monitoring and communication about treatment and progress (owner report).
- •Diagnostics and surgery for suspected intestinal blockage, including an X-ray, discussion of intensive care, and eventual euthanasia when the issue could not be fixed (owner report).
Pricing
Pricing is only mentioned in one review, in the context of a serious illness
- •A bill described as £2.5k, with intensive care said to potentially cost “multiple thousands” more.
People
Named team members mentioned in reviews
- •Imogen (vet): credited with performing a dog’s castration; also mentioned as sometimes treating a dog with diabetes, alongside Fraser.
- •Fraser (vet): named in relation to diabetes treatment, with the owner saying they were kept informed about treatment and progress.
- •Jackie (reception): one owner says she helps them feel at ease, answers questions, or checks with vets when needed.
Reception experience is not consistent across reviews: one owner reports a supportive, smooth pick-up after surgery and helpful reception support, while another describes a rude/blunt phone call about settling a bill shortly after euthanasia (the receptionist is not named in that review).
Reviews
Google rating: 4.5 stars from 199 reviews.
- •Clear explanations and listening: several owners say the team “listen and explain everything,” and keep them informed about treatment/progress (including a long-term diabetes case).
- •Pets handled calmly in-clinic: owners describe dogs being at ease during exams and getting a lot of attention from staff.
- •Practical access and follow-through: one review describes being offered a same-day appointment for a wound that wasn’t healing; another describes a straightforward post-op pick-up process after castration.
- •A serious negative experience around urgency/cost/billing: one owner reports concerns about delays in escalation to surgery for a deteriorating young dog, high costs discussed during treatment, and feeling pressured to pay soon after euthanasia.
Special Services
Animals Treated at White Cross Vets Walkden
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – White Cross Vets Walkden
Opening Hours
Hours
Reviews for White Cross Vets Walkden
Note: Showing the 5 most recent Google reviews out of 199 we track in total. Recent reviews may not be representative of overall sentiment.
Jennifer Howarth
a month ago
Lola loves going to the vets and she gets lots of attention from the vet and all the staff. I highly recommend White Cross, they take great care, listen and explain everything. 5* practice.
Mike Ford
2 months ago
Highly recommend. Looked after my dog Zak brilliantly.
Gary Harper
2 months ago
Malcolm Rice
2 months ago
Highly recommended.
graham marsh
4 months ago
Our Truffle had his castration procedure done by Imogen today. She was professional and friendly and with the help of reception staff our pick up was done with ease. Truffle is now sleepy and resting 😴 many thanks to you all,Graham and Julie Marsh xxxx
graham marsh
2 months ago
Our Truffle had his castration procedure done by Imogen today. She was professional and friendly and with the help of reception staff our pick up was done with ease. Truffle is now sleepy and resting 😴 many thanks to you all,Graham and Julie Marsh xxxx
susan rowland
3 months ago
Called just before 2pm on tue to book Skye in to look at wound that was not healing with treatment we were doing at home. Got me in foe 2.30. One happy puppy who got to see all the wonderful staff, was treated like Princess and was so at ease she let them check her over treatments given, not so happy withe the cone of shame but that's a small price to pay for the care and love they gave her.
JULIE BIGGS
4 months ago
Lovely warm friendly staff, take time to listen to your concerns, Been going here now for over 10 plus, would not go anywhere eles From little lord scooby
Simon Dawson
10 months ago
Always assured of a friendly welcome and professional care for your pet. The staff treat your animal as if it was one of their own with compassion and loving care. Jackie on reception makes you feel at ease and answers any questions you may have or finds out off the vets if she doesn’t know herself. Our cavapoo, Bella, is being treated for diabetes and her eye sight is failing. She is being treated by Fraser and sometimes Imogen, who both are professional but are friendly and reassuring, keeping you informed of treatment and progress of Bella’s condition. All the staff seem to be the same, really caring for your pet and ensuring they get the best treatment possible.
Matt Howell
a year ago
Rude, blunt receptionist with no compassion or empathy at all who was on the phone chasing me to settle our bill for our 11 month old dog who was put to sleep only a few hours previously. Pressured me to make payment even though she knew I was abroad at the time and trying to wrap my head around the fact we had just lost our loved family pet at such a young age. Most probably the same receptionist who when my father rang to get him in earlier as he was deteriorating left him thill 17:15pm. Then even after examination, knowing the symptoms were potentially life threatening they sent him home with a pain killer and an anti sickness to suffer even more. When they did finally operate the following day, after he had an x ray er received a phone call to say they had found the blockages and to see if we wanted them to carry on because the cost of sending him to intensive care would run into the multiple thousands, the bill was already £2.5k. Within a few minutes of that phone call the vet rang again to say they couldn’t fix the problem and the only option was to let him go. This place is owned by a private equity firm that own over 2500 practises in Europe and America. The service is terrible and they will always put profit over care. I would avoid the place like the plague. The turnover of vets alone is troubling. We lost our young family dog and I don’t know if the outcome would’ve been any different if they had acted faster but I would’ve liked to have been given the opportunity to find out. Sleep tight Pablo!
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