Specialist Vets in Salford

## Summary Swinton Vets4Pets Ltd is part of the Vets4Pets group. From the evidence available, this practice is set up for both routine care and urgent/surgical cases: reviews describe pets being “rushed in” for emergency surgery, cruciate ligament surgery with aftercare, and planned procedures like castration and tooth removal. Owners also mention practical support around appointments and admin (reminder calls and help with insurance-claim paperwork), plus in-hospital updates during a pet’s stay (including WhatsApp messages and photos). The clinic is listed as a veterinary nurse training facility. ## Services - **Emergency/urgent care**: owners describe being squeezed in at the end of the day for reassurance and assessment, and a cat being rushed in for emergency surgery. - **Surgery** (as specifically mentioned in reviews): - Emergency surgery for an acutely ill cat. - Cruciate ligament operation with described aftercare. - Castration. - Tooth removal. - Rabbit spaying (mentioned alongside a “plan” that gave a discount). - **Post-operative support and communication**: - Post-op instructions given at discharge. - Updates during a short in-clinic stay via WhatsApp (including photos). - **Insurance/admin support**: help completing paperwork for a claim (as described by one owner). - **Veterinary nurse training facility** (listed in the clinic data). ## People - **Fati (vet)**: mentioned in multiple reviews in connection with emergency surgery and a cruciate ligament operation; owners highlight clear explanations and ongoing aftercare. - **James**: credited with handling insurance-claim paperwork to reduce stress for the owner. - **Paige (nurse)**: mentioned as the person who originally spoke with an owner and helped them choose the practice. - **Lauren and Linzy (reception)**: described as welcoming, interacting with pets, and being helpful with information and appointment reminders. - **Vicky**: mentioned for providing WhatsApp updates and photos during a pet’s stay for a procedure. - **Shannon**: mentioned for giving post-op information and returning a pet to the owner after the procedure. ## Reviews **Rating: 4.5 stars from 511 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Urgent help and surgery experiences**: examples include a cat needing emergency surgery and a dog having a cruciate ligament operation, with owners praising explanations and aftercare. - **Communication during procedures**: one owner describes being kept updated via WhatsApp with photos while their dog was in for castration and tooth removal. - **Front-desk support and follow-through**: owners mention being welcomed on arrival, getting reminder calls for appointments, and receiving the information they needed. - **Practical help with admin**: insurance paperwork support is specifically called out as reducing stress.

## Summary Companion Care (Salford) Ltd is a Companion Care practice based inside a Pets at Home store, set up as a modern, well‑equipped clinic with an in‑house lab and pharmacy plus digital X‑ray and ultrasound. The website also lists an operating theatre, hospital ward and isolation unit, suggesting it can manage both routine appointments and more involved cases. In recent reviews, owners describe both strong clinical support (including a pyometra case and detailed medication reminders) and inconsistent communication at other times—particularly around test results and how “worst‑case” possibilities are explained. Multiple reviewers specifically single out reception/aftercare staff for keeping them informed during delays and for follow‑up support. ## Services From the clinic website and available reviews, the practice advertises or is described as offering: - **Diagnostics on site:** in‑house laboratory testing (biochemistry, haematology), blood pressure monitoring, plus **digital X‑ray and ultrasound**. - **Surgery and inpatient care:** operating theatre, hospital ward, and an isolation unit. - **Dentistry** (listed on the website). - **Emergency cover** (listed on the website). - **Out-of-hours arrangements:** the website states out‑of‑hours care is provided by **Vets Now** (via a support line). - **Health plans** (listed on the website; no plan pricing/details provided in the inputs). - **Pet Passport**, **educational workshops**, and **bereavement support** (listed on the website). - A **veterinary nurse training facility** (structured clinic data; also referenced by a reviewer mentioning a “male training” staff member). ## Pricing Only amounts mentioned in reviews (not presented as official price lists): - Two reviewers report being charged **“over £400”** for blood tests/medication/treatment in separate situations, with concern about delays or lack of clarity around results. - One reviewer reports being quoted **£118** for an **emergency appointment** if they needed to return. ## People Named staff mentioned in the latest reviews: - **Manasa (vet):** one owner described her as “very knowledgeable” and “quick in diagnosis,” saying she kept them well informed and reminded them about medication; the same review noted reception staff explained a delay due to another pet being put to sleep and offered refreshments while waiting. - **Dr Emma:** praised for “expertise” by one reviewer. - **Graham/Graeme** and **Eevee (reception/aftercare):** repeatedly mentioned for being quick to respond, helpful, and providing aftercare support. Multiple reviews (including critical ones) still describe reception staff as notably supportive/helpful. ## Reviews **4.3 stars from 491 reviews.** The latest written reviews include both very positive experiences and several sharply negative ones focused on communication and perceived pressure around testing/costs. “Themes below are drawn from the latest written reviews available to us.” - **Clear, calming explanations for some owners:** one reviewer said it was the first vet visit where they “did not cry,” and another praised being kept well informed with medication reminders. - **Support during stressful situations:** a pyometra case is specifically mentioned, with the owner describing strong step‑by‑step support. - **Reception team repeatedly highlighted:** multiple reviewers praise reception/aftercare by name (Graham/Graeme, Eevee) for responsiveness and handling delays transparently. - **Concerns about fear-based communication and test/result handling:** several 1‑star reviews describe being told about serious possibilities (e.g., cancer, blockage) in ways they felt were not balanced with explanations of what was likely vs what would truly warrant emergency action; two reviewers also report frustration about paying for tests and then not getting results as expected. - **Mixed reports on vets’ manner with animals:** one reviewer says their dog became extremely stressed across multiple visits and felt vets lacked warmth/behaviour handling, while other reviews describe vets as friendly and good with cats.

## Summary White Cross Vets Walkden is part of the White Cross Vets group (the website states the group has 21 practices). Based on the clinic data and recent reviews, it appears set up for routine procedures and ongoing medical management, with emergency veterinary services listed in the clinic data and a Veterinary Nurse Training facility. Decision-relevant specifics owners mention include: - **Same-day appointment for a non-healing wound** after calling shortly before 2pm and being seen at 2:30. - **Castration surgery** discussed in detail by one owner, including a smooth pick-up process with reception support. - **Longer-term case management** for **canine diabetes** and declining eyesight, with owners describing regular updates on treatment/progress. - A sharp **split in experiences around billing/urgency**: one review describes feeling pressured to settle a bill soon after euthanasia and concerns about delayed escalation to surgery; many others describe clear explanations and a calm experience for their pets. ## Services Services and treatments explicitly referenced in the available sources include: - **Emergency veterinary services** (listed in the clinic data; no further detail provided). - **Veterinary Nurse Training facility** (listed in the clinic data). - **Castration (neutering) procedure** (owner report). - **Wound assessment and treatment**, including use of an **Elizabethan collar (“cone of shame”)** (owner report). - **Diabetes management** for a dog, with ongoing monitoring and communication about treatment and progress (owner report). - **Diagnostics and surgery for suspected intestinal blockage**, including an **X-ray**, discussion of **intensive care**, and eventual **euthanasia** when the issue could not be fixed (owner report). ## Pricing Pricing is only mentioned in one review, in the context of a serious illness: - A bill described as **£2.5k**, with **intensive care** said to potentially cost **“multiple thousands”** more. ## People Named team members mentioned in reviews: - **Imogen** (vet): credited with performing a dog’s **castration**; also mentioned as sometimes treating a dog with **diabetes**, alongside Fraser. - **Fraser** (vet): named in relation to **diabetes treatment**, with the owner saying they were kept informed about treatment and progress. - **Jackie** (reception): one owner says she helps them feel at ease, answers questions, or checks with vets when needed. Reception experience is not consistent across reviews: one owner reports a **supportive, smooth pick-up** after surgery and helpful reception support, while another describes a **rude/blunt phone call about settling a bill shortly after euthanasia** (the receptionist is not named in that review). ## Reviews **Google rating: 4.5 stars from 199 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear explanations and listening:** several owners say the team “listen and explain everything,” and keep them informed about treatment/progress (including a long-term diabetes case). - **Pets handled calmly in-clinic:** owners describe dogs being at ease during exams and getting a lot of attention from staff. - **Practical access and follow-through:** one review describes being offered a **same-day appointment** for a wound that wasn’t healing; another describes a **straightforward post-op pick-up** process after castration. - **A serious negative experience around urgency/cost/billing:** one owner reports concerns about delays in escalation to surgery for a deteriorating young dog, high costs discussed during treatment, and feeling pressured to pay soon after euthanasia.

## Summary MCR Vets Limited describes itself as a **new independent** veterinary practice, and reviews repeatedly refer to it as **privately run**. Based on the website and recent client accounts, the clinic appears set up for both **routine care and urgent/surgical work**—with owners mentioning everything from kitten neutering to **orthopaedic surgery for luxating patella**. Decision-relevant specifics owners mention: - **Online booking deposit policy:** a **£30 deposit** is required for online bookings; it’s refunded at the appointment if a health-plan visit is included, and refunded for cancellations made in advance; **no-shows aren’t refunded** (website). - **Day-of-surgery communication:** one owner reports **regular updates throughout the day** during their dog’s knee surgery, plus a **detailed post-op care plan**. - **Follow-up accessibility:** owners mention the team being responsive to questions by **phone/WhatsApp**. - **Mixed experiences with the lead vet:** many reviews praise clear explanations, but one recent 1-star review alleges serious concerns around communication, record/report handling, and clinical decisions—contradicting the majority of recent feedback. ## Services Services explicitly mentioned on the website and/or in the latest reviews include: - **Routine check-ups** (website) - **Emergency care** (website) - **Surgery for luxating patella** (owner review: knee surgery in both knees, with post-op plan and same-day updates) - **Neutering** (owner review: kitten neuter, described as well cared for before/during/after) - **Consultations with detailed explanations** (multiple owner reviews, including first visits and kitten consults) ## Pricing - **£30 online booking deposit** (website): refunded at the appointment if you’re on a health plan and the visit is included; refunded if you cancel in advance; **missed appointments (no-shows) are non-refundable**. ## People - **Sinéad (vet; described by reviewers as the main vet and owner):** multiple owners say she explains conditions and options clearly and doesn’t make visits feel sales-driven (e.g., advice “tailored” to a kitten, not pushing products). One recent review alleges the opposite—describing hostile communication, disagreement over a prescribed eye medication, and dissatisfaction with the written report. - **Georgia (vet):** mentioned positively in a kitten neuter review for handling the kitten well; the owner specifically noted the kitten seemed comfortable returning. ## Reviews **4.9 stars from 63 reviews.** Themes below are drawn from the latest written reviews available to us. - Many owners describe **quick access to appointments** and a smooth first-visit experience (including switching from a previous vet). - **Communication is a major theme:** several reviews mention thorough explanations, transparency around costs, and being able to ask follow-up questions via **phone/WhatsApp**. - **Surgical care experiences are detailed:** one owner reports prompt scheduling for luxating patella surgery, **updates during the day**, and a structured post-op plan; another highlights a calm neuter experience and comfortable recovery setup (crates/blankets). - **A clear conflict appears in the most recent 1-star review:** it alleges threatening behaviour, refusal to share records/video, and inappropriate treatment recommendations/medication choices, while multiple other recent reviews describe professionalism, transparency, and trust.

## Summary PetMedics Veterinary Surgeons - Salford is part of the PetMedics Veterinary Surgeons group (three practices). The group website describes access to both first-opinion care and a certificate-led referral/emergency & critical care hospital within the wider group, plus an on-site pet shop (at the hospital site). Public information about availability is mixed: the website describes a dedicated 24-hour emergency service with full-time night staff, while Google lists limited opening days/hours for this clinic. From the latest reviews available to us, owners most consistently describe: - a welcoming front-of-house experience (“made to feel welcome”) and staff who are “friendly and helpful” - staff remembering pets and owners over time (including knowing “all the pets that are coming in”) - dogs being actively helped to feel comfortable during visits (treats, cuddles, fuss) ## Services The PetMedics website lists the following services and capabilities across the group: - Consultations (first-opinion appointments are described on the group website) - Emergencies & out-of-hours care (website describes a dedicated 24-hour emergency service with night staff) - Surgery, including referral services in: - Orthopaedic surgery - Soft tissue surgery - Keyhole (laparoscopic) surgery - Referral services in: - Cardiology - Dermatology - Internal medicine - Ophthalmology - Dentistry - Diagnostic tests & imaging (facilities listed: in-house lab, X-ray, ultrasound) - Microchipping - Parasite control - Pet travel documentation (GB) - Blood pressure checks - Home visits Species the website says the group treats include dogs, cats, rabbits, small mammals (e.g., guinea pigs/hamsters/gerbils/ferrets), reptiles/tortoises, and multiple bird types (including backyard poultry and wild birds). Accreditations listed on the website (for the hospital site within the group) include: RCVS Veterinary Hospital, RCVS Emergency Services Clinic, and Cat Friendly Clinic (Gold). ## People - **Charlotte** (role not stated): mentioned by name in a recent review as “AMAZING,” with the owner highlighting that she seems to recognise returning pets and remembers previous conversations—from the initial call through bringing a puppy in. Across recent reviews, the team is repeatedly described as friendly and helpful, with specific examples like making a “big fuss” of a dog during appointments (treats and cuddles) to help the visit go smoothly. ## Reviews **Google rating: 4.4 stars from 80 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners repeatedly mention a warm, welcoming reception and staff who are “friendly and helpful.” - Continuity and recognition are called out—one reviewer says a staff member knows the pets coming in and remembers conversations. - Several reviews describe pets being made comfortable during visits (treats/cuddles and lots of attention while being seen).