Swinton Vets4Pets Ltd – Vets in Salford
Clinic Overview
- Recent positive feedback strongly praises the clinical side of the practice, especially urgent care, surgery, and aftercare. Fati is named more than once for clear explanations and calm, caring treatment. - Communication is a recurring strength in positive reviews, with examples including reminder calls, helpful front-desk support, WhatsApp updates during procedures, and assistance with insurance paperwork.
Swinton Vets4Pets Ltd is part of the Vets4Pets group. The practice appears set up for both routine care and urgent or surgical cases, with owner feedback describing emergency surgery, cruciate ligament surgery with aftercare, and planned procedures including castration, tooth removal, and rabbit spaying. Reviews also point to practical support around appointments, insurance paperwork, and updates while pets are staying in the clinic. The clinic is listed as a veterinary nurse training facility.
Services
- •Routine and urgent appointments: owners describe routine visits as well as being squeezed in late in the day for reassurance and assessment, and one cat being rushed in when very unwell.
- •Surgery and procedures: reviews mention emergency surgery, cruciate ligament surgery, castration, tooth removal, and rabbit spaying.
- •Aftercare and inpatient updates: owners mention clear post-operative information at discharge, plus updates during a pet’s stay through WhatsApp, including photos.
- •Insurance and admin support: one reviewer specifically praised help with insurance-claim paperwork, and others mention reminder calls and helpful phone contact.
- •Training environment: the clinic is listed as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: many focus on care rather than price, but one recent reviewer felt a quote for kitten worming was too high.
People
- •Fati (vet): repeatedly praised for clear explanations, emergency care, cruciate ligament surgery, and aftercare.
- •James: thanked for handling insurance-claim paperwork and reducing stress for the owner.
- •Paige (nurse): mentioned positively by an owner who said she helped them choose the practice.
- •Lauren and Linzy (reception): described as friendly, welcoming, and helpful with pets, phone contact, and appointment reminders.
- •Vicky: thanked for sending WhatsApp updates and photos during a pet’s stay.
- •Shannon: mentioned for giving post-op information at discharge.
Reviews
Swinton Vets4Pets has a 4.5-star Google rating from 514 reviews.
- •Recent positive feedback strongly praises the clinical side of the practice, especially urgent care, surgery, and aftercare. Fati is named more than once for clear explanations and calm, caring treatment.
- •Communication is a recurring strength in positive reviews, with examples including reminder calls, helpful front-desk support, WhatsApp updates during procedures, and assistance with insurance paperwork.
- •Several owners describe the reception team as welcoming and approachable, and one reviewer said they were fitted in at the end of the day for reassurance about their dog.
- •More recent negative feedback centres on customer service rather than treatment quality, with two reviewers reporting rude phone interactions, one linked to an urgent end-of-life situation and another linked to a pricing query for kitten worming.
