Buchanan Veterinary Group

- Several recent reviewers describe kind, attentive care and say the team handles anxious or fractious pets especially well. - Specific praise goes to vet Kaan/Caan for gentle vaccination visits with nervous dogs and cats, with owners noting a calm, unhurried manner. - Compassion around difficult situations is a strong positive theme, including follow-up support after surgery, humane euthanasia and help with cremation and ashes arrangements.

Services

•Routine and preventive care: consultations, vaccinations, six-month health checks, parasite control, neutering and microchipping.
•General practice care: diagnostics, blood pressure checks and emergency treatment during normal opening hours. Reviews also mention support around follow-up care after surgery and particularly patient handling for nervous pets.
•Additional support services: grooming including nail clipping, anal sac expression, home visits and GB pet travel documentation.
•End-of-life care: euthanasia and compassionate support around cremation and ashes collection are recurring themes in owner feedback.
•Practice setup and emergency cover: the practice is listed as an RCVS General Practice and a veterinary nurse training facility, with out-of-hours emergencies referred to PetMedics Veterinary Surgeons.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner described the fees as “more than competitive”, while some others were critical of pricing and felt the practice was too profit-focused.

People

•Kaan/Caan (vet): praised in more than one review for a calm, patient approach with anxious pets during vaccination visits, helping them settle and making appointments feel unhurried.
•Aisling, Adam and Natalie: thanked for compassion, understanding and ongoing support during a dog's recovery after surgery.
•Karen (receptionist): mentioned warmly for being friendly and helping owners feel welcome and relaxed.
•Dan and Ellie: recognised for compassionate support during an end-of-life period and when a family collected their pet’s ashes.

Reviews

Google rating: 4.1/5 from 218 reviews.

•Several recent reviewers describe kind, attentive care and say the team handles anxious or fractious pets especially well.
•Specific praise goes to vet Kaan/Caan for gentle vaccination visits with nervous dogs and cats, with owners noting a calm, unhurried manner.
•Compassion around difficult situations is a strong positive theme, including follow-up support after surgery, humane euthanasia and help with cremation and ashes arrangements.
•There are some notable negatives: one recent review raises a serious complaint about a routine spay outcome, and a small number of others criticise the practice’s CVS ownership and what they see as a money-focused approach.

Reviews for Buchanan Veterinary Group

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Reviews from pet owners who enquired with Buchanan Veterinary Group through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 218 we track in total. Recent reviews may not be representative of overall sentiment.

Emma Wallwork

1 week ago

Steph Farrow

1 month ago

I have been back and forth to Buchanan the past few weeks after my dog had surgery and I cannot thank Aisling, Adam and Natalie enough for their compassion, understanding and support through this time. They are an absolute credit to Buchanan and they have all gone above and beyond to help my dog recover. She gets extremely distressed and nervous going to the vets and the care, love and patience they give to her is incredible and I’m so grateful. Thank you so much

Sarah Barlow

2 months ago

Avoid this practice at all cost I never imagined I would be writing a review like this. Frankie, our happy and healthy 2-year-old Dachshund, was admitted to Buchanan Veterinary Group for what should have been a routine spay operation. During the surgery, Frankie suffered a ureter injury. She required emergency referral to specialist hospitals, underwent further major surgery and intensive treatment, but despite every effort to save her, she sadly had to be euthanised. Our family has been left completely heartbroken. The emotional impact has been devastating, particularly for my daughter. who fought tirelessly for Frankie every step of the way. Whilst the practice has responded to our complaint and acknowledged that Frankie suffered a ureter injury during surgery, we remain deeply dissatisfied with the explanations provided and continue to have serious concerns about the care Frankie received and the events that led to her death. Our complaint remains ongoing, and we are pursuing the appropriate channels to seek answers and accountability. This review reflects our personal experience

Ebony

3 months ago

Really friendly? Great handling my cat. Excellent work thanks

Julie robinson

5 months ago

I visited the vets this morning with my cat Coco . I was greeted by the lovely and friendly receptionist Karen who always makes me feel welcome and relaxed . My cat can be fractious when needing to have things done that he doesn’t wish to do. However I was amazed at how Caan ( the vet ) was with him . My cat totally relaxed in Caan’s presence and let him stroke him and was by blinking away . He then let Caan inject him with his vaccines and apply felisecto flea treatment to back of his without so much as a flinch . I have never seen my cat so relaxed ever when needing things done . The vet nurse ( who was lovely ) was there to help but we didn’t need her to help at all as Coco just let everything happen . After this Caan was keen to know all about how Coco is in his behaviour and what he eats and nothing was rushed . Honestly I was made up and now feel happy to ever bring Coco back for anything and I’m sure Coco feels the same way . He can be “ spicy “ so I was pleasantly surprised to say the least . At this vets they have lovely calm way with animals and their owners . I used to being me dog here years ago and so did my mother bring hers and it’s an excellent practice and would not ever need to go anywhere else . World give more than 5 stars as they go the extra mile . Thankyou sooo much for making mine and Cocos a pleasant experience . Caan definitely had the “ magic touch “ . Many many thanks xxx 😻

McLaren & Co Hair and Aesthetics

1 year ago

Today, we picked up our boy’s ashes, and while it’s been an emotional journey, we feel a sense of peace knowing that Archie is finally back home with us where he belongs. It’s bittersweet, but we’re so grateful for the beautiful way we can honour his memory. A huge thank you to Dan and Ellie at Buchanan Veterinary Group Monton and the incredible team at Whitley Brook Pet Crematorium for their compassion, warmth, and understanding during the last week. Your kindness has truly meant the world to us. Rest easy mate, you’ll always be in our hearts. Love from your Daddies x

Eliza Hughes

My cocker spaniel, Olive, has just had her annual vaccinations at the Monton practice. As always, the service has been amazing with kind and attentive staff. Olive is an anxious dog and the vets can be especially difficult for her. After telling vet Kaan this, he took the time to work with her and she had an amazing experience. I never thought I'd see her tail wagging on the examination table! Amazing service would highly recommend.

K

Avoid. They make out like they are an independent practice, but in reality are owned by a huge corporate company (CVS) who own 500+ practices in U.K.. All they care about is money, profit and meeting certain sales targets, and do not have the best interest of your pet at heart.