Emergency Vets in Salford

## Summary Swinton Vets4Pets Ltd is part of the Vets4Pets group. From the evidence available, this practice is set up for both routine care and urgent/surgical cases: reviews describe pets being “rushed in” for emergency surgery, cruciate ligament surgery with aftercare, and planned procedures like castration and tooth removal. Owners also mention practical support around appointments and admin (reminder calls and help with insurance-claim paperwork), plus in-hospital updates during a pet’s stay (including WhatsApp messages and photos). The clinic is listed as a veterinary nurse training facility. ## Services - **Emergency/urgent care**: owners describe being squeezed in at the end of the day for reassurance and assessment, and a cat being rushed in for emergency surgery. - **Surgery** (as specifically mentioned in reviews): - Emergency surgery for an acutely ill cat. - Cruciate ligament operation with described aftercare. - Castration. - Tooth removal. - Rabbit spaying (mentioned alongside a “plan” that gave a discount). - **Post-operative support and communication**: - Post-op instructions given at discharge. - Updates during a short in-clinic stay via WhatsApp (including photos). - **Insurance/admin support**: help completing paperwork for a claim (as described by one owner). - **Veterinary nurse training facility** (listed in the clinic data). ## People - **Fati (vet)**: mentioned in multiple reviews in connection with emergency surgery and a cruciate ligament operation; owners highlight clear explanations and ongoing aftercare. - **James**: credited with handling insurance-claim paperwork to reduce stress for the owner. - **Paige (nurse)**: mentioned as the person who originally spoke with an owner and helped them choose the practice. - **Lauren and Linzy (reception)**: described as welcoming, interacting with pets, and being helpful with information and appointment reminders. - **Vicky**: mentioned for providing WhatsApp updates and photos during a pet’s stay for a procedure. - **Shannon**: mentioned for giving post-op information and returning a pet to the owner after the procedure. ## Reviews **Rating: 4.5 stars from 511 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Urgent help and surgery experiences**: examples include a cat needing emergency surgery and a dog having a cruciate ligament operation, with owners praising explanations and aftercare. - **Communication during procedures**: one owner describes being kept updated via WhatsApp with photos while their dog was in for castration and tooth removal. - **Front-desk support and follow-through**: owners mention being welcomed on arrival, getting reminder calls for appointments, and receiving the information they needed. - **Practical help with admin**: insurance paperwork support is specifically called out as reducing stress.

## Summary White Cross Vets Walkden is part of the White Cross Vets group (the website states the group has 21 practices). Based on the clinic data and recent reviews, it appears set up for routine procedures and ongoing medical management, with emergency veterinary services listed in the clinic data and a Veterinary Nurse Training facility. Decision-relevant specifics owners mention include: - **Same-day appointment for a non-healing wound** after calling shortly before 2pm and being seen at 2:30. - **Castration surgery** discussed in detail by one owner, including a smooth pick-up process with reception support. - **Longer-term case management** for **canine diabetes** and declining eyesight, with owners describing regular updates on treatment/progress. - A sharp **split in experiences around billing/urgency**: one review describes feeling pressured to settle a bill soon after euthanasia and concerns about delayed escalation to surgery; many others describe clear explanations and a calm experience for their pets. ## Services Services and treatments explicitly referenced in the available sources include: - **Emergency veterinary services** (listed in the clinic data; no further detail provided). - **Veterinary Nurse Training facility** (listed in the clinic data). - **Castration (neutering) procedure** (owner report). - **Wound assessment and treatment**, including use of an **Elizabethan collar (“cone of shame”)** (owner report). - **Diabetes management** for a dog, with ongoing monitoring and communication about treatment and progress (owner report). - **Diagnostics and surgery for suspected intestinal blockage**, including an **X-ray**, discussion of **intensive care**, and eventual **euthanasia** when the issue could not be fixed (owner report). ## Pricing Pricing is only mentioned in one review, in the context of a serious illness: - A bill described as **£2.5k**, with **intensive care** said to potentially cost **“multiple thousands”** more. ## People Named team members mentioned in reviews: - **Imogen** (vet): credited with performing a dog’s **castration**; also mentioned as sometimes treating a dog with **diabetes**, alongside Fraser. - **Fraser** (vet): named in relation to **diabetes treatment**, with the owner saying they were kept informed about treatment and progress. - **Jackie** (reception): one owner says she helps them feel at ease, answers questions, or checks with vets when needed. Reception experience is not consistent across reviews: one owner reports a **supportive, smooth pick-up** after surgery and helpful reception support, while another describes a **rude/blunt phone call about settling a bill shortly after euthanasia** (the receptionist is not named in that review). ## Reviews **Google rating: 4.5 stars from 199 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear explanations and listening:** several owners say the team “listen and explain everything,” and keep them informed about treatment/progress (including a long-term diabetes case). - **Pets handled calmly in-clinic:** owners describe dogs being at ease during exams and getting a lot of attention from staff. - **Practical access and follow-through:** one review describes being offered a **same-day appointment** for a wound that wasn’t healing; another describes a **straightforward post-op pick-up** process after castration. - **A serious negative experience around urgency/cost/billing:** one owner reports concerns about delays in escalation to surgery for a deteriorating young dog, high costs discussed during treatment, and feeling pressured to pay soon after euthanasia.

## Summary Pet Medics Veterinary Surgeons (MiNightVet) is part of the PetMedics group (the website describes three practices) and is set up as a certificate-led referrals, emergency and critical care hospital that also offers first-opinion appointments. The website describes a dedicated 24-hour emergency service on-site, with in-house diagnostics (including CT, ultrasound and X‑ray) and a broad referral offering (orthopaedics, soft tissue and laparoscopic surgery, cardiology, internal medicine, ophthalmology, dermatology). From the latest reviews available, most visits described are urgent, often late-night emergencies; owners repeatedly mention being told to come straight in with no appointment needed. Multiple reviews also describe end-of-life care: being given time in a family room, clear explanations during euthanasia, and thoughtful aftercare such as receiving a condolence card and, when requested, pawprints/fur keepsakes. ## Services From the clinic website summary: - **24-hour emergency and critical care** with a dedicated on-site service. - **First-opinion appointments** (stated as available Monday to Friday on the website). - **Referral services** including: - Orthopaedic surgery - Soft tissue surgery - Keyhole (laparoscopic) surgery - Cardiology - Dermatology (including cryotherapy dermatology) - Internal medicine - Ophthalmology - **Dentistry** - **Surgery** (general, plus referral surgery types listed above) - **Diagnostics & imaging**, including **in-house lab**, **X-ray**, **ultrasound**, and **CT**. - **Microchipping**, **parasite control**, and **blood pressure checks** - **Pet travel documentation** - **Home visits** - Species listed on the website include **dogs, cats, rabbits, small mammals (e.g., guinea pigs, hamsters, gerbils, ferrets), reptiles/tortoises, and a range of birds including backyard poultry and wild birds**. From the latest reviews available: - **Emergency triage/rapid admission** (“come here as soon as we could” / “no appointment needed”). - **Euthanasia and end-of-life support**, including explanations of the process, sedation discussed by an owner, and time to say goodbye in a dedicated family room. - **Eye injury assessment** for a puppy after trauma during play. ## Pricing - One owner reports being quoted one amount by phone for an emergency visit but **charged “significantly less”** on arrival (they note it might have been because they attended in day hours). - One owner reports the **cost of a “traditional casket” at £260**, and contrasts it with a previous experience elsewhere (£90 for a similar box). ## People Named in the latest reviews: - **Georgie (vet)** — described as taking time to explain options and the situation to a distressed family during an emergency euthanasia visit, and giving them time they needed. - **Angelika (vet)** — saw a puppy with an eye-area injury; the owner reports being seen within ~10 minutes and describes Angelika and her team as welcoming and attentive. Other team mentions (not named): - **Reception staff** are repeatedly described as expecting arrivals after phone calls, registering quickly (one review says within 5 minutes), and being attentive/helpful. - **Veterinary nurses** are mentioned as compassionate during end-of-life visits. ## Reviews **Google rating: 4.3 stars from 12 reviews.** Themes below are drawn from the latest written reviews available to us. - **Emergency access without an appointment**: multiple owners say they phoned and were told to come straight in, including during late-night hours. - **End-of-life care is a dominant theme**: several reviews describe euthanasia visits, with owners highlighting clear explanations of what was happening, respectful handling, and being given time in a family room. - **Thoughtful follow-up/aftercare**: condolence cards are mentioned more than once; one owner also received pawprints, a lock of fur, and forget‑me‑not seeds (they note the pawprints and fur were requested). - **Facilities and cat-friendly handling**: one review highlights separated dog/cat waiting areas and blankets offered to cover cat carriers for nervous cats. - **Mixed signals on costs**: one owner was surprised by the price of a casket (£260), while another reports being charged less than the amount quoted on the phone.