Companion Care (Salford) Ltd

- Many positive reviews describe friendly, patient vets and staff, with owners saying they felt reassured, well supported, and able to get appointments when needed. - Reception and aftercare stand out consistently, with Graham/Graeme and Eevee often named for clear updates, quick responses, and supportive follow-up. - Several owners praise the clinic’s handling of more stressful situations, including quick testing, calm explanations, and support through a pyometra case.

Companion Care (Salford) Ltd is a Vets4Pets practice inside the Pets at Home store in Salford, with an in-house lab and pharmacy, digital X-ray and ultrasound, and facilities including an operating theatre, hospital ward and isolation unit. The clinic appears set up for both routine care and more involved cases, with dentistry, surgery and emergency arrangements also listed. Recent feedback is mixed overall: many owners praise the team’s kindness, efficiency and aftercare, while some report poor communication around tests, results and worst-case explanations.

Services

•Diagnostics on site: the clinic lists an in-house laboratory for tests such as biochemistry and haematology, blood pressure monitoring, plus digital X-ray and ultrasound. Recent reviews also mention blood testing, ultrasound, and quick testing during appointments.
•Surgery and inpatient care: the website lists an operating theatre, hospital ward and isolation unit, suggesting capacity for procedures and ongoing monitoring. Reviews mention neutering and support during a pyometra case.
•General veterinary care: routine appointments and follow-up care are reflected in reviews covering cats and dogs, including medication advice and aftercare support.
•Dentistry and emergency care: dentistry and emergency cover are listed by the clinic.
•Out-of-hours arrangements: the website states that out-of-hours care is provided by Vets Now via a support line.
•Additional support and extras: the clinic also lists health plans, pet passports, educational workshops, bereavement support, and a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Emma Harris (also referred to as Dr Emma in reviews): praised for expertise, calm explanations, and arranging quick testing that helped reassure worried owners.
•Manasa (vet): described as knowledgeable, quick to diagnose, clear about treatment, and especially strong on medication guidance and keeping owners informed.
•Graham/Graeme and Eevee: repeatedly highlighted on reception and aftercare for being responsive, helpful, and good at keeping clients updated during delays and after appointments.
•Reviews also mention a male trainee staff member who handled a nervous cat well.

Reviews

Google reviews show 4.3 stars from 495 reviews.

•Many positive reviews describe friendly, patient vets and staff, with owners saying they felt reassured, well supported, and able to get appointments when needed.
•Reception and aftercare stand out consistently, with Graham/Graeme and Eevee often named for clear updates, quick responses, and supportive follow-up.
•Several owners praise the clinic’s handling of more stressful situations, including quick testing, calm explanations, and support through a pyometra case.
•Negative reviews mainly focus on communication, including concerns about missing or delayed test information, worst-case possibilities being presented in a way that felt alarming, and some reports of poor bedside manner or pets becoming very stressed.

Reviews for Companion Care (Salford) Ltd

Note: Showing the 10 most recent Google reviews out of 495 we track in total. Recent reviews may not be representative of overall sentiment.

matthew cooper

1 month ago

These people care about money and nothing else. This was done to my cat after taking routine bloods. Even though she'd had many sets of bloods taken from that practice before , and knowing full well how I can expect to see her when she comes out, they thought I wouldn't notice the clipper burn they gave her and tried to tell me that it was due to her overgrooming,that's why she was missing a layer of skin. They genuinely couldn't care less. If you get bloods from them make sure you get a copy. when they emailed my new vets certain sets of bloods were missing. I would advise you to take your loved ones elsewhere. My elderly cat was so traumatised by the experience she hid for 2 days when we got home. The pics were taken several days after the visit. I could not trust them again. My new vet has a completely different vibe...

Kristiyana Todorova

My vet today was absolutely amazing , friendly patient and really helpful.

Rebecca Hewick

The vets at this practice are incredible. In particular, Emma Harris. I was really worried when I saw my dog had blood in his urine but Emma talked me through all the possibilities and really kept me calm. I couldn’t believe how quick and efficient the testing process was too and thankfully my mind was put at ease quickly. Graham on reception was super helpful too! I couldn’t recommend this practice enough ❤️

Sarah McDermott

Companion are great, the staff are friendly and great with my cat. They can always fit you in when you need them

clare moran

2 months ago

If I could give 0 stars I would. Please do not trust this vets to care for your animals. I brought Frank in as an emergency Friday, shortness of breath, coughing all night, being sick, resting chest rise count of 48, having to hold him upright to stop the coughing, when we got there his symptons had calmed down (i had given his heart medication 2hrs earlier than normal). The vet who supposedly done an ultrasound had came back out and said the scan showed no signs of heart failure, no fluid around his heart, it was the same as the one done in December (bearing in mind the one done in December was done by someone they get on site to do, so I don't know what the difference is) he also made a joke where he thought he had fluid until he realised it was his bladder. He sent us on our way with a follow up appointment a week later with no additional medication and only advise was to instead of giving his Libeo twice a day spread it out 3xtimes a day. With no advise what to do if symptons were to happen again. The following day I took Frank to the emergency vets, same symptons shallow breathing, coughing, the emergency vets put him on oxygen and his condition deteriorated rapidly, they scanned him to find out he had blood and fluid around his heart (previous vet visit at Salford companion care assured us there wasn't, even though symptons were the same minus being sick). I asked the vet at the emergency how they missed this and she said she didn't know. The prognosis for Frank at this point was dire 0% oxygen, if they were to drain it she expected it could be minutes or hours before build up again. My boy had been suffering and we believed the vet at companion care when he said he was ok and his condition hadn't changed. The only choice at this point was to Pts my boy, I am beyond devastated. I would never trust this vets to care for an animal again.

Jodie Kwa

3 months ago

Lovely staff who are quick to respond and eager to help. Eevee and Graham are lovely to speak to and all of the vets that we have encountered have been friendly, professional and great with our cat.

William

Enjoyed the expertise of Dr Emma. today, as well as the aftercare of Graeme and Eevee. Very appreciative and thankful to be in their care

Eleanor Snowdon

4 months ago

I can not thank the staff enough for their support and expertise when dealing with our Maila's Pyometra. We felt so happy and safe with the staff with every step and just wanted to say a huge thank you!!

Jodie Flitcroft

5 months ago